Privacy Policy
Effective Date: September 2025
Note: Zelli Salon App does not process payments or charge any commissions from customers. All financial transactions are handled directly between customers and salon owners.
Important for Salon Owners: Any subscription fees or charges paid is non-refundable. By subscribing, you agree to this policy.
At Zelli Salon App ("App", "we", "our", "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
1. Information We Collect
Personal Information
- Account Information: Name, email address, phone number, and password when you create an account
- Profile Information: Profile pictures, preferences, and any additional information you choose to provide
- Salon Owner Information: Business name, address, contact details, services offered, and business documentation
Booking Information
- Appointment details (service type, date, time, duration)
- Communication history between customers and salon owners
- Service preferences and booking history
Technical and Usage Information
- Device information (model, operating system, unique device identifiers)
- Log data (IP address, access times, app features used)
- Analytics data through Firebase Analytics
Permissions We Request
Camera & Photos: To upload profile pictures and salon images
Location: To show nearby salons and provide location-based services
Notifications: To send booking confirmations, reminders, and updates
2. How We Use Your Information
- To provide, maintain, and improve our services
- To facilitate bookings and manage appointments
- To communicate with you about bookings, updates, and service notifications
- To personalize your experience and show relevant content
- To monitor and analyze usage patterns and trends
- To detect, prevent, and address technical issues and security breaches
3. Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information in the following circumstances:
- Between Users: Necessary information is shared between customers and salon owners to facilitate bookings
- Service Providers: With trusted third parties who assist in operating our app (Supabase for data storage, Firebase for analytics and notifications)
- Legal Requirements: When required by law or to protect our rights, safety, or property
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Data Storage and Security
We implement appropriate technical and organizational security measures to protect your personal information:
- Data encryption in transit and at rest
- Secure authentication systems
- Regular security assessments and monitoring
- Access controls and authorization protocols
Your data is stored on secure servers provided by Supabase and Firebase. While we implement strong security measures, no method of transmission over the Internet or electronic storage is 100% secure.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Account information: Retained while your account is active
- Booking history: Retained for 3 years for record-keeping purposes
- Analytics data: Retained in aggregated and anonymized form
6. Your Data Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Restriction: Request limitation of how we use your information
- Objection: Object to certain processing activities
- Withdraw Consent: Revoke permissions at any time through device settings
7. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure appropriate safeguards are in place for such transfers.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We will also provide in-app notifications for significant changes.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: hello.zellisalonapp@gmail.com
We will respond to your inquiry within 30 days.